Due to limited spaces, all Club Tengo Hambre prepaid reservations are non-refundable.
Refunds are not made for any missed service. Club Tengo Hambre does not offer refunds for those who purchase prepaid reservations but are unable to attend.
TRANSFER YOUR RESERVATION:
Prepaid reservations for our outings are transferable. If you wish forward your your reservation, a written request by the client who submitted the original reservation must be sent to firstname.lastname@example.org with adequate notice before the start of the activity.
Understand that punctuality is important. We can not wait because you are running late and stuck in traffic. The posted meeting and departure times are strictly observed. Prepaid reservations can not be used towards future outings because of the inability to arrive on time.
Private Bookings Refund and Cancelation Policy
Should a client cancel a private booking 60 days or less prior to the date of activity for any reason, the client shall be liable to pay a cancellation penalty. The cancellation penalty is calculated by having regard to the nature of the booking, length of notice of cancellation and reasonable potential to find alternative guests.
Private booking cancellations notified within:
60 days or more | Full refund available
30 - 59 days | 50% of the tour price is held as cancellation for each guest
0 - 29 days | Non-refundable
All cancellations need to be made in writing and confirmed by the Club Tengo Hambre team by email. In the case of a private booking with guests paying separately, the main contact and organizer of the group must request the cancellation.