Refund and Cancelation Policy

Public Outings Refund and Cancelation Policy

ALL BOOKINGS ARE FINAL AND NON-REFUNDABLE.

NO-SHOWS:

Refunds are not provided for missed services. Club Tengo Hambre does not offer refunds for those who purchase prepaid reservations but cannot attend or are ‘no-shows’.

TRANSFER YOUR RESERVATION:

Prepaid reservations for our outings are transferable only for the same day they were booked. If you wish to transfer your reservation, please send a written request from the guest who submitted the original reservation to hola@clubtengohambre.com with adequate notice before the start of the activity.

LATE ARRIVAL:

Understand that punctuality is important. We are unable to accommodate late arrivals due to traffic or other reasons. Our posted meeting and departure times are strictly adhered to. Prepaid reservations cannot be transferred to future outings if you are unable to arrive on time.

Private Bookings Refund and Cancelation Policy

All private outings ARE FINAL AND NON-REFUNDABLE. Reschedules for a later date may be available. See below for our rescheduling criteria.

RESCHEDULES

If you are unable to make it to your booked private outing, a one-time reschedule may be available if the date is open in our calendar.

Private booking reschedule requests made within:

  • 30 days or more from a scheduled outing can be switched for a different available date

  • 30 days or less from a scheduled outing are unable to be switched for a different date

Please consult date availability first to secure your new date. All reschedules need to be made in writing and confirmed by the Club Tengo Hambre team by email.

PARTY SIZE CHANGES:

  • The party size must be finalized via email 48 hours before the start of a private outing.

  • Refunds are not available for changes in the reservation less than 48 hours before the tour.